We make every effort to service your order but if due to any reason or unavoidable circumstances the order gets cancelled, we process full refund of the order.

The order may be cancelled before shipment due to any of the following reasons;

  1. •   The specific product is out of Stock
  2. •  The order could not be shipped within the specified timeline and customer requests for cancellation.
  3. •  The shipping address is not serviceable.
  4. •  Any other reason beyond the control of merchants or Besure Healthcare Pvt Ltd.
  5. •  On customer request if the product is not shipped.

The orders may be cancelled post shipment and delivery due to any of the following reasons;

  1. •  Product was received in damaged condition.
  2. •  Wrong product delivered to the customer.
  3. •  Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
  4. •  Customer refused to take the delivery.

Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.


  1. •  The refund shall be processed only after the product is shipped back and received by merchant.
  2. •  Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
  3. •  To initiate the refund process you have to intimate us with the return AWB No.
  4. •  Complete product has to be return along with the accessories or any other free gifts if any along with the invoice.


  1. •  Please connect with our customer care via email / call within 48 to 72 hours of receiving the product.
  2. •  Ensure to collect the seller address from Besure Healthcare Pvt Ltd customer care.
  3. •  Pack the product properly and label the product with the order number, seller address and your address.
  4. •  Please share the return courier name and AWB Number with the customer service team.
  5. •  The order shall be cancelled once the seller receives the product in undamaged condition.

Please ensure to pack the product properly before handing it over to courier representative.


A refund can be refused if the following conditions are met:

Customer service is not informed about the issue within 48 to 72 hours of receiving the product.

Please Note:

  • •  On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines plus the shipping charges to return the product..
  • •  Besure Healthcare Pvt Ltd is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.

Refund Timelines

Pay mode Refund Mode Refund from the date of cancellation of order
Net Banking Bank Account Online Transfer 5-10 Working Days*
Debit Card Bank Account Online Transfer 5-10 Working Days*
Besure Healthcare Pvt Ltd Gift Certificate Besure Healthcare Pvt Ltd Gift Certificate 5-10 Working Days*
COD -Cash On Delivery Demand Draft 8-10 Working Days*
* Note Working Days are Monday To Friday excluding holidays

We will process the refund after receipt of the product by Besure Healthcare Pvt Ltd or its business partner. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.